Refund & Cancellation Policy
Refund eligibility depends on the type of service, project status, work already completed and agreed terms.
General Principle
Customers should confirm the service, requirements, scope and applicable charges before making payment.
Custom Development Projects
For custom website, software or technology projects, payments may cover planning, development, design, resources and work already performed. Refund requests for completed or already-used work may not be available.
Cancellation
A customer may request cancellation by contacting Royalx Group as soon as possible. If work has already started, the applicable refund amount, if any, may depend on the work completed and costs already incurred.
Digital Services
For digital services that have already been delivered or substantially completed, refunds may be limited or unavailable depending on the service and agreed terms.
Training / IT Classes
Cancellation and refund conditions for IT classes or training may depend on the course, start date, attendance and materials already provided.
Duplicate or Incorrect Payments
If a customer accidentally makes a duplicate payment or an incorrect payment, they should contact Royalx Group with the payment details so the transaction can be reviewed.
Refund Processing
Where a refund is approved, it will generally be processed using an appropriate payment method and may require reasonable processing time.
Contact for Refund Requests
Customers should include their full name, service/project name, payment transaction details/receipt, and the reason for the refund request.